Jim is a very good man to have working for FED, thanks for putting him on our project!”
“A project that we have at hand was a renovation of our full guest rooms in our inn at the bay harbor and FED stepped in and took on a very challenging and difficult situation and project. Continually being that buffer to the ownership with Boyne was critical and huge they deferred a lot of the issues that had been there, they provided the communication link, they took care of the day to day contractors support, sub-contractors support worked well with our operations to be sure that they were not impacting our operations with the renovations being phased with half of a building at a time plus or minus, it creates challenges to keeps guests happy and to keep out staff happy and so on. If I had to describe FED in a few words, conscientious would come to mind, adaptable and flexible, would also come to mind and extremely efficient. The largest obstacle was the fact that they took on FF&E procurement on top of being the construction General Contractor. With that comes a lot of complexity, a lot of challenges a lot of issues. Frustrating as it may be, I think they handled themselves well throughout it. I think the fact that FED is willing to be open, flexible and not dig their heels in as some contractors are capable of doing. It’s “I gave you a price, that’s my price,” and that’s all there is to it. They look for opportunities to handle things, to execute things without looking for help or support and that’s a huge benefit to any contractor that’s out there that does that. A relationship is everything in this business and they’ve built a very strong relationship with my self and with Boyne and they would surely get a high recommendation.”
“Dealing with Brock Dennings and his team, making the process easier is what it’s about. FED Design-Build, they are the experts, I’m a customer, they bring to the table what I need. One of the challenges that FED faced in our facility was working around us. Working around work in process, high-lows, existing storage buildings, and they were more than accommodating to work around and more than willing to allow us to not only do what we needed to do but they also at the end of the day got their job done. Their customer service team and their communication are the best. You make a phone call inquiring why or how and they bring you back the answer. Would I work with FED again? Yes. Why? Because the customer was the primary focus and the projects run smooth.”
FED was also able to negotiate a firm price for the steel building almost a year in advance, which saved our University hundreds of thousands of dollars and allowed us to budget our cost confidently. FED was able to improve on our construction schedule and kept us well informed on all phases of the project. Their willingness to assist us even through fundraising efforts with the project showed their entrepreneurial spirit within a family run company, which is a great asset to our local economy.
If we have the opportunity to embark on a similar project in the future, we would feel confident in again making use of the services of FED Corporation, and I would highly recommend them to anyone considering a similar project.
If you would like to further discuss Northwood University’s use of the services of FED Corporation, please feel free to contact me.”